School Based Helpline
Get help with SLS, DMA or Student iCON account issues through the School-Based Helpline during school hours, or contact the SLS Helpdesk after hours.
School Operating Hours
During school operating hours, students should contact the School-based Helpline for any SLS/DMA/Student iCON account queries including all access matters such as password reset and unlocking of accounts.
School-based Helpline: +65 8940 8022
Mondays - Fridays: 7:30 am - 4:00 pm
Email: cckss@moe.edu.sg
WhatsApp: +65 8940 8022
For other matters, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, they should include their full name, name of school and form class.
Non-School Operating Hours
Students can only contact the SLS Helpdesk outside the school operating hours.
SLS Helpdesk: +65 6702 6513
Mondays - Fridays: 4:00 pm - 9:00 pm
Saturdays: 9:00 am - 9:00 pm *Closed on Sundays & PHs
Alternatively, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, they should include their full name, name of school and form class.